An Illegal Eviction

The above relates to ongoing issues where a Housing Officer and Housing Support Officer forced entry through the back gate, claiming welfare concerns, while a broken pipe was overdue for repair by 1050 days. Thankfully, the issue was finally addressed by a new Housing Officer and Repairs Team after 1331 days. Genuine thanks to the Northampton Repairs Team, PH Jones and the new Housing Officer.

Accrued Bills

As a result of the primary issue, an enormous water bill accrued while the burst pipe was leaking between 23rd November 2017 and 19th August 2019 (1.7 years) amounting to £4,500 ℮.

Under normal circumstances, excess water bills are refunded in full upon the issue being repaired. Unfortunately, this is restricted to the amount eligible only if the repair is completed within 365 days.

With the repair time outside the refund period, the matter should be referred to the Housing Officer Support Team:

❍ nph.org.uk/our-housing-support-service

In April 2021, the Repairs Team Manager and a Housing Support Officer came to assess and refer the issues once again. I made an agreement with the Housing Support Officer. They promised to contact Anglia Water once the repair was completed. They will explain that the landlord is responsible for the situation and the debt will be resolved in some way.

In June 2022, tensions reached a boiling point as Rob Wheeler, the Housing Officer, made multiple sudden and unexplained visits to the property, setting the stage for a potential clash. He made false claims about welfare concerns and landlord rights that do not apply here.

Instead of addressing the repair issue as the landlord's representative and involving another Housing Support Officer, the events were been completely ignored until a new Housing Officer resolved the matter in 2023.