Background 0600

I contacted the NPH Call Centre on April 10, 2021, to report a serious water leak originating from upstairs neighbour.

The Electrician arrived within seven hours on a Saturday. It was a professional and helpful service, and I appreciated their assistance in dealing with the water leaking from the ceilings. I was scared that I might get electrocuted.

The Electrician removed the light fittings. He saw the damage on the kitchen floor and said, "I'll call someone to fix this." I pointed out the problem wasn't the kitchen floor, but a broken pipe that had been waiting to be repaired for nearly two years.

He looked stunned and said he'd get someone to sort it out immediately. The Electrician referred to this as an "emergency" because of the extensive time the issue had been outstanding.

12 Apr 2021 0602

An individual arrived at the property, insisting on entry, with no face mask, identification, or apparent purpose. I politely declined, as is any person's right.

Immediate access would have been granted if a relevant professional or a member of the repairs team had accompanied this person.

13 Apr 2021 0603

Letter personally delivered, written in a way to confuse the tenant into thinking they had breached the agreement, without any details.

NORTHAMPTON PARTNERSHIP HOMES
The Guildhall, St Giles Square, Northampton, NN1 1DE

13th April 2021

Dear Mr Brown

Further to my visit to your property on Monday 12th April 2021, whereby you refused access, I am now writing to you inline with your tenancy agreement, to book a home visit. Please see the relevant section of your tenancy agreement:-

11.    Landlord's Right of Access   ߷ 

11.1    You must allow us, our agents, contractors or workmen acting on our behalf to enter the Property at all reasonable times, after we have given you a minimum of three working days written notice for the purposes of:-

Inspecting the condition of your home
Carrying out repairs, which are the Landlord's responsibility
Cleaning and removal of items posing a potential health risk
Disinfestations
Improvements
Alterations or other works to your home or adjoining property
Carrying out a gas safety inspection or service

11.2    If an emergency arises where we believe that there is an immediate risk to any person or property, we have the right to enter your home at any time without notice using reasonable force, if necessary, and carry out any work to your home, your Neighbour's home or to any Common Parts near to your home.

11.3    If an emergency was caused by something that you, or another Member of your Household, Guest or Visitor to the Property did or failed to do, then we will recover the cost of any necessary work and associated fees from you.

11.4    If you fail to allow us entry into your Property after we have given you reasonable notice or in an emergency, we may take court action against you to gain access.

I would like to book this appointment to visit you at your property on Monday 19th April 2021 at 1.30pm. If this is not convenient, please do not hesitate to contact me to arrange a more convenient date and time.

Yours sincerely

Mrs T Pike

Housing Officer

ATTACHMENT   ߷  

15 Apr 2021 0605

Thinking I had violated the Tenancy Agreement, I attempted to verify if "I had blocked access" on one occasion or there were more recorded accusations.

Response:

Housing officer's job description: Download.

Northampton Partnership Homes website: NPH Your Housing Officer:

you will be notified before a visit if the Housing Officer wants access to your property

19 Apr 2021 0609

As expected, the Housing Officer arrives without any qualified person to assess or discuss the necessary repairs, leading to my justified frustration.

NPH is a service company like any other. The Housing Officers retain all the necessary documents on their computers. This intentional charade serves no purpose other than to be provocatively antagonistic and manipulate the tenant into giving the expected response.

21 Apr 2021 0611

The quotes "I understand that these issues are causing you considerable stress and I would like to resolve this for you."

23 Apr 2021 0613

The Housing Officer + Repairs Team have made an appointment.

Rather awkward to discuss the 12 Apr 2021 where I was threatened with forced entry, accused of blocking access and email sent 15 Apr 2021 referencing the Repairs Team as an excuse to harass.

I want to have a private discussion with the Repairs Team/Contractors to explain why they have been coming to the property multiple times over a period of 618 days without any progress or resolution. Not to forget a pandemic restricts the amount of people gathering.

26 Apr 2021 0616

Diplomacy:

28 Apr 2021 0618

No response. Forced to make legal threats.

Mrs. Pike finally understood the message. It's so unpleasant and unnecessary to be forced to such measures.

29 Apr 2021 0619

Despite being dated 29 April 2021, I didn't receive the document until 10 May 2021.

NORTHAMPTON PARTNERSHIP HOMES
The Guildhall, St Giles Square, Northampton, NN1 1DE

29th April 2021

Dear Mr Brown,

I am writing to you regarding an incident that took place at your property on 19 April 2021 where it is advised that you were verbally abusive towards a staff member of Northampton Partnership Homes during an attempted home visit to your property. It should be advised that the behaviour you displayed could have been perceived as both threatening and intimidating.

This authority operates a policy of fair treatment to both customers and employees alike and behaviour of this nature cannot and will not be condoned.

The purpose of this letter is to advise you that this incident is being formally recorded/ logged as an ‘incident at work’ and your records with Northampton Partnership Homes will be noted accordingly.

I trust this letter is self-explanatory, however, should you or any of your visitors or guests display aggressive behaviour or make any form of threat to either Northampton Partnership Homes or associated employees again, further action, including potential court action, may be taken against you.

Yours sincerely

David Balsom

Area Team Leader (East)

david.balsom@nph.org.uk

11 Feb 20220907

Dated: 11 Feb 2022. Received: 23 Feb 2022.

NORTHAMPTON PARTNERSHIP HOMES
The Guildhall, St Giles Square, Northampton, NN1 1DE

11th February 2022

Dear Mr Brown

RE: Tenancy and Property Update Appointment

I write to inform you that Northampton Partnership Homes require to complete a Tenancy and Property Update on your address.

The purpose of the Tenancy and Property Update is for us to capture the most updated information on the tenancy including the occupancy make up and property condition. It is also an opportunity for you to engage with us, so we can offer you the best possible

Please accept this letter as confirmation for me to visit you at your address on Tuesday 22 February 2022 at 10:30am, to complete a Tenancy and Property Update.

We would ask that tenants have photo ID available for us to check at the visit. We would also like to forewarn you, that we will be taking a photo of the tenants in order to update our housing system.

If the appointed time is inconvenient for you, please contact the call centre on the above number and we will be happy to reschedule.

Yours sincerely

Mrs H Jones

Housing Officer

Left through the door as I wasn't around.

08 Mar 20220932

Accused of denying access again, despite the previous card proving otherwise.

NORTHAMPTON PARTNERSHIP HOMES
The Guildhall, St Giles Square, Northampton, NN1 1DE

08 March 2022

Dear Mr Brown

RE: Tenancy and Property Update Appointment

I write to inform you that Northampton Partnership Homes (NPH) require to complete a Tenancy and Property Update on your address.

The purpose of the Tenancy and Property Update is for us to capture the most updated information on the tenancy including the occupancy make up and property condition. It is also an opportunity for you to engage with us, so we can offer you the best possible service.

You were visited on 22nd February 2022 at 10:45 for a Tenancy and Property Update inspection, however you refused access for this to be completed.
I must advise that NPH, who manage your home on behalf of the landlord, West Northants Council, have a right of access to the property for an inspection.

Please see the below clause that adheres to your tenancy agreement.

11.    Landlord's Right of Access   ߷ 

11.1    You must allow us, our agents, contractors or workmen acting on our behalf to enter the Property at all reasonable times, after we have given you a minimum of three working days written notice for the purposes of:-

Inspecting the condition of your home
Carrying out repairs, which are the Landlord's responsibility
Cleaning and removal of items posing a potential health risk
Disinfestations
Improvements
Alterations or other works to your home or adjoining property
Carrying out a gas safety inspection or service

11.2    If an emergency arises where we believe that there is an immediate risk to any person or property, we have the right to enter your home at any time without notice using reasonable force, if necessary, and carry out any work to your home, your Neighbour's home or to any Common Parts near to your home.

11.3    If an emergency was caused by something that you, or another Member of your Household, Guest or Visitor to the Property did or failed to do, then we will recover the cost of any necessary work and associated fees from you.

11.4    If you fail to allow us entry into your Property after we have given you reasonable notice or in an emergency, we may take court action against you to gain access.

Please accept this letter as confirmation for me to visit you at your address on 30th March 2022 at 10:00, to complete a Tenancy and Property Update. It is vital for Housing to complete a visit, by not meeting this appointment it may lead to further tenancy action.

If the appointed time is inconvenient for you, please contact the call centre on the above number as we are flexible and happy to reschedule.

Yours sincerely

Mrs H Jones

Housing Officer

PH Jones inspection March 9, 2022; 21 days before planned visit. Inspecting a property where a serious repair has been outstanding for 954 days is harassment. Visit was ignored hoping to be taken to court.

20 Jun 2022 @ 15:001036

Letter by recorded delivery June 23, 2022.

Northampton Partnership Homes
The Guildhall,
St Giles Square,
Northampton,
NN1 1DE

23rd June 2022

Attempted Forced Entry on 20th June 2022 @ 13:00

Dear Wheeler,

The contents of this letter is going to be direct and to the point.

On the 20th June 2022, you attended my home at approximately 3 pm, without an appointment, and began knocking very loudly on my front door. Being ignored, you then walked all the way round to the back of the property, where the back patio door and windows were all open, and began yelling my first name through the back gate. Still being ignored, you then attempted to force entry through the back gate.

It was at this point where I could hear someone attempting to force their way through the back gate that I began screaming at the top of my voice to bring attention to an unlawful entry by repeatedly yelling “**** Off.”

After being told to “**** Off!” five times, you eventually stopped trying to force through the gate. At this point, you began calling me by my first name again and stating that there was a social worker with you. Still being ignored, you said you were going to put a card through the door.

I don’t care if you had Santa Claus, Rudolf, Seven Dwarfs, Snow White, and the Sydney Mardi Gras – it doesn’t warrant that type of behavior.

We have a contract that exists between us that explicitly states that written notice, with a detailed reason for a visit, must be supplied days in advance:

Ironically, the “Sorry we missed you” card posted through the door reads:

“I have arranged a visit on Wednesday 29th June 2022 @ 13:30 to see you at your property”

The only thing I arranged with you was to “**** Off!” five times.

Who the hell do you think you are coming round and harassing a tenant while trying to force entry into their home?

How would you feel if anonymous people turned up at your home, calling you by the first name, attempting to get through the back gate, and claiming social workers were present?

There is a computer that sits on your desk which contains all the relevant data that details outstanding issues spanning years that have been referred numerous times – which NPH refuses to resolve – and communications reflecting the numerous unpleasant experiences with Housing Officers.

The same situation applies in this situation. Housing Officers are permanently banned from entering my home.

Do not turn up on the 29th June 2022 @ 13:30pm: Access is denied.

If you don’t like this fact, then set a court date with a Magistrate and we can discuss the matter with an independent arbiter.

Yours sincerely,

Jason Brown

[address]

ATTACHMENT   ߷  

A Housing Officer visits a property without prior notice, having no information or reason for welfare concerns, especially if they have never met the tenant or been inside the property before?

04 Jul 2022 @ 13:301050

Robert Wheeler turns up again and actually thinks he has a valid appointment. The following conversation begins after Wheeler spends 10 minutes at the back gate in a screaming match.

He then escalates the situation further by forcing entry through the back gate and stands directly outside the bedroom window and the following was recorded.

An audio copy is available.
[1]  Wheeler appears to be unaware that impersonating a Social Worker is a criminal offence
[2]  After forcing entry, Wheeler confesses three days notice must be given
[3]  Wheeler or third person has never written a letter to explain all this bullshit

15 Jul 2022 @ 11:001061

As anticipated. Once again, no letter. The recording from 04 Jul 2022 the third person said "OK. So let’s write a letter as suggested in order to gain access."

Documents posted on cupboard walls found here  camera / notice

Information

Extreme behaviour only happens because they (Housing Officers) have stumbled across various bits of information probably from different sources but mainly canvassing the neighbourhood.

A person who could not be visually recognised by Wheeler or determined to be the actual tenant due to the usual variables prohibiting presumptuous behaviour like the person being argued with might be a partner, friend, couch surfer, relative, neighbour, etcetera.

There's a lot of information gathering going on here. How coincidental to be processing substantial information on a tenant while never finding a single source leading to discovering a broken pipe outstanding for 1066 days.

A Housing Officer and Housing Support Officer were informed about a broken pipe, a £4,500 ℮ water bill debt, and the tenant's gas supply being disconnected for 1066 days due to safety reasons. What did they do? Ignore everything, never contacted again, and intentionally deleted their previous three visits from the database. Robert Wheeler was transferred as a Housing Officer to a Housing Support Officer.

The terrifying part was the two visits on 20 Jun 2022 and 04 Jul 2022. Both were two of the hottest recorded days. I was undressed lying in bed trying to get rid of a headache. Luckily I had run out of sedatives, otherwise I would have been out cold.

Had I taken a sedative, these two narcissistic buffoons would have entered through the open back door, and it would be a repeat of 02 December 2014.

View Image

21 Nov 20221190

Received letter 21 Nov 2022:

NORTHAMPTON PARTNERSHIP HOMES
The Guildhall, St Giles Square, Northampton, NN1 1DE

14 November 2022

Dear Mr Brown

RE: Tenancy and Property Update Appointment

I write to inform you that Northampton Partnership Homes (NPH) require to conduct a Tenancy and Property Update on your address.

Please accept this letter as confirmation for me to visit you at your address on 1st December 2022 at between 09:00 and 13:00.

You were visited on 22/02/2022 and 30/03/2022 for a Tenancy and Property Update inspection, however, you refused access for this to be conducted.

NPH, who work on behalf of the landlord WNC, have a legal right of access to the property for an inspection. NPH is therefore prepared to exercise that right through legal proceedings.

Please see the below clause that adheres to your tenancy agreement.

11.    Landlord's Right of Access   ߷ 

11.1    You must allow us, our agents, contractors or workmen acting on our behalf to enter the Property at all reasonable times, after we have given you a minimum of three working days written notice for the purposes of:-

Inspecting the condition of your home
Carrying out repairs, which are the Landlord's responsibility
Cleaning and removal of items posing a potential health risk
Disinfestations
Improvements
Alterations or other works to your home or adjoining property
Carrying out a gas safety inspection or service

11.2    If an emergency arises where we believe that there is an immediate risk to any person or property, we have the right to enter your home at any time without notice using reasonable force, if necessary, and carry out any work to your home, your Neighbour's home or to any Common Parts near to your home.

11.3    If an emergency was caused by something that you, or another Member of your Household, Guest or Visitor to the Property did or failed to do, then we will recover the cost of any necessary work and associated fees from you.

11.4    If you fail to allow us entry into your Property after we have given you reasonable notice or in an emergency, we may take court action against you to gain access.

If the appointed time is inconvenient for you, please me on the above number to reschedule.

Yours sincerely

Ms W Adams

Housing Officer

01 Dec 20221200

However, the letter Mrs Adams sent referenced the last visits I had received were 22 Feb 2022 and 30 Mar 2022. I decided to answer the door while recording video using my mobile phone. I was pleasantly surprised to meet someone who genuinely cares about welfare instead of emotional drivel. After explaining the situation, she took photos using a mobile phone of all the notices and guaranteed to sort the problem.

06 Jan 20231236

The below is an email to express a deep gratitude to Mrs Adams and the Repair Team.

11 Jan 20231241

Mrs Adams (Housing Officer) and Tony Proud, with numerous other qualified professionals, from the Repairs Team arrived and assessed all the critical repair issues.

It took a month to clear out the contents of the kitchen and properly sanitise everything due to infestation.

The appointments have all been documented here  flood / docs

26 Feb 2024

Received letter concerning Tenancy and Property Update Appointment at the beginning of March 2024.

12 Mar 2024

NPH Card left through the letterbox.

15 Apr 2024

Letter received late April.

01 May 2024

NPH Card left through the letterbox.

20 May 2024

Letter received late May / early June.

08 Jun 2024

Some person called in the afternoon. I kept the chain on the door. They said they wanted to do a Tenancy Update. I told them to "take it to court".

22nd Jul 2024

Letter received early August.

9th Sep 2024

Matter has been passed to solicitors.